AZUL Hotel & Restaurant

Cancellation policy

Every client is obliged to notify the hotel about any change or cancellation of the stay in writting. Everyone has right to cancel reservation and agreed hotel services on time. In the case of cancellation of stay, the hotel is entitled to charge fees as a compensation for the financial loss in amount of:

1. in case of cancellation of 1 room, the hotel does not charge a cancellation fee if the client reports the cancellation of the room by 2:00 PM on the day of arrival.
2. if the client doesn´t report cancellation, the hotel charges 100 % of the agreed price as no show fee.
3. for a group order, the hotel may charge a cancellation fee of 50% of the price of the agreed hotel services, if the client cancels the reservation within 14 working days before the day of arrival. If the client cancels the reservation later, the hotel is entitled to 100% of the order price.

Cancellation policy is valid since 1. 3. 2024.