Reception: 038 762 7020 0918 464 222 / Food delivery: 0915 950 500

038 762 7020 0918 464 222

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AZUL Hotel & Restaurant

General Terms & Conditions for Accepting Payment Cards

  1. The Authorized Person hereby confirms that the information provided in this form is true and complete and further confirms that, before signing this document, he/she has read and agrees to the General Terms and Conditions for Accepting Payment Cards, which are stored on the Provider’s website (Global Payments s.r.o. – Important documents) and at the same time agrees to the creation of a copy of the ID card or other identity document in accordance with applicable legal regulations.
  2. The company Global Payments s.r.o., organizational unit, with its registered office at Vajnorská 100/B 831 04 Bratislava – Nové Mesto, Company ID: 50 010 301, registered in the Commercial Register kept by the District Court Bratislava I, Section Po, File 3016/B., will, if you give your consent, process your identification data (name, surname) and contact details (email, phone number, address) for the purpose of providing information about the products and services of its business partners, by post, telephone/SMS (excluding automated calls), by email and other electronic means that may be relevant.
  3. Your consent to processing is voluntary, and you therefore have the right to withdraw it or limit its scope at any time.
  4. In the event of withdrawal or restriction of consent, we will no longer process your personal data for the purpose for which consent was withdrawn, but the lawfulness of the processing carried out before such withdrawal is in no way affected.
  5. However, we may continue to process your personal data listed above for other purposes set out in the GP Personal Data Processing Policy (hereinafter referred to as the “Principle”) for which your consent is not required under generally binding legal regulations.
  6. For more information on this consent, the processing of your personal data, including your rights and how to withdraw or restrict consent, please see the current version of the Policy, which is available on the GP website in the GDPR section under the link (Global Payments s.r.o. – GDPR).
  7. By filling out this form, you consent to the processing of personal data and confirm that you have read the text of the Policy.

AZUL Hotel & Restaurant

Complaints procedure

  1. This complaint procedure regulates the method and place of the complaint, the alternative method of dispute resolution (for an amount over EUR 20) post the resolution of the complaint, and the method of making corrections when applying the complaint. It refers to hotel services and the sale of products and goods sold by the hotel to guests (consumers). Complaints are processed in accordance with such complaints procedure, in compliance with legal provisions and consumer rights defined in Act no. 250/2007 Coll. on consumer protection.
  2. Complaints are handled during opening hours at AZUL Hotel & Restaurant, where the service was provided or the goods were purchased
    • AZUL Hotel & Restaurant, Nádražná 2204/8, 958 01 Partizánske.
    • Complaints are handled by: F&B manager tel. number +421 918 488 235, and the senior staff on duty.
    • Complaints for the hotel are handled by: Hotel manager tel. number +421 918 464 222 and the staff on duty.
  3. For complaints, it is always necessary to present a document on the purchase of goods or the provision of a service.
  4. Invoice, fiscal receipt.
  5. AZUL Hotel & Restaurant provides a guarantee for the provided services, products or goods in accordance with the Commercial Code.
  6. Complaints about sold goods: The warranty period begins on the day the customer receives the goods. Rights from liability for defects in perishable items must be applied no later than the day following the purchase, otherwise the rights will expire.
  7. The consumer is obliged to report to the seller about defects in goods or defective service provided without undue delay after discovering the defect or defective service, by presenting the defective goods in the store or proving the defective service provided.
  8. Complaints are handled during opening hours at AZUL Hotel & Restaurant, where the service was provided or the goods were purchased.
    • If the consumer was not sufficiently informed by the seller about the nature and properties of the product (food/beverage), or if the product (food/beverage) does not meet the required quality, measure and weight. The consumer has the right to have the product checked on a calibrated scale located in the hotel’s kitchen.
    • Control (measured) glasses for checking the amount of drinks are located in the hotel restaurant and the service staff is obliged to perform control measurements.
  9. Complaints about accommodation services, with the exception of services provided by a third party (recreation, balloon flight, live music,…) can be made directly on the spot at the hotel reception. The receptionist verifies the complaint, the rooms, facilities or services and, after agreement with the manager, proceeds to change the accommodation unit, or to a discount on the price of the room for the stay, in accordance with the justification of the claimed defect. The consumer (guest) does not have the right to request a refund after using the service, if serious and justified deficiencies have not been detected.
  10. The complaint will be dealt with as soon as possible (if justified) by exchanging the product or goods for a faultless one or by providing a replacement faultless service. If the exchange is not possible, the service staff will take the product back and return the purchase price to the customer.
  11. It is not possible to make a complaint if the defect of the goods was caused by inappropriate handling on the part of the consumer, or by using it for a different purpose, or under other conditions than those stipulated.
  12. The reception or service staff in the restaurant will immediately determine the legitimacy of the complaint and eliminate the deficiencies.
  13. If the claim is made through means of remote communication, the seller is obliged to deliver the confirmation of the claim to the consumer without delay. At the latest, however, with confirmation of the processing of the complaint.

The complaint procedure is valid from January 11, 2018.